Customers must comply with the followingterms and conditions when purchasing any products from the “Soup For Family”online store.
- Purchasing “Soup For Family” Products
Customers may complete the entire shopping process as a guest on the “Soup For Family” online store.
Alternatively, customers may register as members to enjoy additional exclusive privileges. To access member-exclusive pricing and offers, customers must log in using their registered mobile number or email address. - Pricing
Unless otherwise stated, all products on the “Soup For Family” online store are priced in Hong Kong Dollars (HKD). “Soup For Family” reserves the right to adjust prices at any time without prior notice. - Order Acceptance
Once payment is successfully processed, the order is deemed accepted. An order confirmation email containing the order number will be sent to the customer’s registered email address.
Upon acceptance, the order enters our automated logistics process immediately. We regret that no cancellations or modifications can be made after this point.
In the event of any issues with the order (e.g., out-of-stock items or insufficient quantity), our customer service team will contact the customer via email.
Customers may check the status of their orders directly on the “Soup For Family” online store. - Payment
Accepted payment methods are clearly indicated on the “Soup For Family” online store.
“Soup For Family” uses third-party payment service providers to process online transactions. By placing an order, customers agree and accept that their credit card information will be collected, processed, and retained by “Soup For Family” and the relevant payment service provider, subject to the provider’s terms and conditions.
Customers acknowledge and agree that they bear sole responsibility for any losses or damages incurred during credit card transactions, and “Soup For Family” shall not be liable, under any circumstances, for any such losses in whole or in part.
